/FAQs/
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How do I prepare my care prior to shipment?

There are only a few things that need to be done prior to your car’s pickup. However, it is very important that you complete them properly: Clean your car of all personal items (registration and insurance can remain in the glove box. These are the only exceptions). Do not include medical supplies. Limit the vehicle [...]

By |February 6th, 2016|Comments Off on How do I prepare my care prior to shipment?

Can I pack personal items in the vehicle?

Yes. The first 100 pounds is “free” and included in the cost of your vehicle shipment. Any additional weight will need to be included in the cost of the transport. In the event your personal items need to be placed in the back seat, they are required to be below window level.

By |February 5th, 2016|Comments Off on Can I pack personal items in the vehicle?

Can I reserve a specific spot upon the truck for my vehicle?

While we can request a specific spot on the truck as your preference, we cannot make any guarantees. It’s important to note that all convertibles and oversized vehicles are loaded on the top rack.

By |February 4th, 2016|Comments Off on Can I reserve a specific spot upon the truck for my vehicle?

Will I be contacted prior to my vehicle’s delivery?

Yes. Your driver or dispatcher will reach out within 24 hours prior to delivery to confirm the time frame and location. They will also advise you to meet him at a designated location if your vehicle cannot be delivered directly to your home due to local weight restrictions, low-hanging branches, narrow streets, or difficulty navigating [...]

By |February 3rd, 2016|Comments Off on Will I be contacted prior to my vehicle’s delivery?

Do I have to be present upon my vehicle’s arrival to its destination?

It is imperative that you or a designated friend/coworker/family member must be present upon the vehicle’s arrival. If you are unavailable or cannot be reached at the time of your vehicle’s delivery, it may be dropped off at a terminal, which comes with a drop fee, plus any additional storage fees that must be paid [...]

By |February 2nd, 2016|Comments Off on Do I have to be present upon my vehicle’s arrival to its destination?

What if my vehicle was damaged upon delivery?

All of our carriers are fully ensured and have a deductible that will absorb the costs should damage occur during transit. It’s important to inspect your vehicle and make note of any damage upon receipt—not after! Take pictures, if possible, and obtain at least two estimates on what it would cost to repair the damage. [...]

By |February 1st, 2016|Comments Off on What if my vehicle was damaged upon delivery?

What is your cancellation policy?

The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, as long as the order has not yet been dispatched to a Carrier. Our services are considered rendered when a Carrier is assigned to an order. The cancellation needs to be submitted in writing to [...]

By |January 9th, 2016|Comments Off on What is your cancellation policy?

100% Money Back Guarantee

In the event you are not 100% satisfied with Auto Transport Professionals services prior to a truck carrier being dispatched, ATP will refund 100% of your monies.

By |January 8th, 2016|Comments Off on 100% Money Back Guarantee